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By House Of Luxury Clothes

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Customer Care

Shipping, Exchange & Refund Policy

Clear information for shopping with Ladli, from privacy and website terms to shipping, exchange, and support details.

Need Assistance?

We are here to help

For order, product, or policy questions, contact the studio and our team will guide you personally.

Contact Us

We want every Ladli order to reach you safely, neatly packed, and with clear communication from confirmation to delivery.

Orders are prepared with care and shipped through trusted courier partners. Dispatch and delivery timelines may vary depending on product readiness, location, courier serviceability, and public holidays.

At a Glance

  • Orders are usually dispatched within 1-5 working days after confirmation.
  • Shipping charges depend on product, package weight, and delivery location.
  • COD is available only for selected products and serviceable pin codes.
  • Exchanges are accepted only for approved damaged or defective product cases.
  • Refunds are not offered once an order is confirmed and processed.

Shipping Policy

Charges

  • Shipping charges are calculated at checkout or confirmed by our team.
  • Charges may vary based on product type, package weight, and delivery location.

Timeline

  • Orders are usually dispatched within 3-5 working days after confirmation.
  • Delivery time depends on city, pin code, courier availability, and public holidays.
  • Custom or special-order items may take longer if mentioned by the team.

Service Area

  • We currently ship within India.
  • Once an order is handed to the courier, tracking and delivery updates depend on the courier partner.
  • We will assist where possible, but courier delays can sometimes be outside our control.

Cash on Delivery (COD)

  • COD is available only for selected products and serviceable pin codes.
  • Our team may confirm COD availability before dispatch.
  • Courier and handling charges may need to be paid in advance for COD confirmation.
  • This advance amount is non-refundable once the order is processed for dispatch.
  • The remaining product amount is paid directly to the courier executive at delivery.

Exchange Policy

Each product is checked before dispatch. Exchanges are accepted only when the product received is damaged or defective.

Exchange Request Window

  • Contact us within 2 days of delivery.
  • Share clear photos of the issue at support@ladliethnics.com.
  • Mention your order details so our team can review the request quickly.

Item Condition

  • The item must be unused, unwashed, unaltered, and returned with tags and original packaging.
  • Exchange approval is subject to verification by the Ladli team.
  • Once approved and received, we will process the replacement or suitable exchange option.

Refund & Return Policy

All sales are final. We do not offer refunds after an order has been confirmed and processed.

Not Accepted

  • Returns are not accepted for size preference, color variation due to screen settings, change of mind, or incorrect selection by the customer.
  • A return pickup or replacement is considered only for approved damaged or defective product cases.

Need Help With Your Order?

If you are unsure about size, color, delivery location, or COD availability, please contact us before placing your order. We will help you choose with clarity.

Last updated: July 18, 2026