Customer Care

Terms & Conditions

Clear information for shopping with Ladli, from privacy and website terms to shipping, exchange, and support details.

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Please read these Terms & Conditions carefully before using the Ladli Ethenics website. By browsing, creating an account, contacting us, or placing an order, you agree to the terms listed on this page.

These terms are written to keep the shopping experience clear for every visitor and customer of Ladli By House Of Luxury Clothes.

At a Glance

  • Use the website only for genuine browsing, account activity, enquiries, and orders.
  • Product availability, pricing, and colors may vary based on stock and display conditions.
  • COD may be available only for selected products and delivery locations.
  • Fraudulent, incomplete, or suspicious orders may be reviewed or cancelled.

Website Usage Rules

You May Use This Website To

  • Explore Ladli products, collections, and studio information.
  • Contact the team for product, order, or visit-related questions.
  • Create or manage your customer account.
  • Place genuine orders with correct details.

You Agree Not To

  • Misuse the website or attempt unauthorized access.
  • Upload harmful, false, or misleading content.
  • Place fraudulent, fake, or intentionally incorrect orders.
  • Use the website in a way that affects its performance, security, or reputation.

Product Availability & Pricing

Availability

  • Products are subject to stock, fabric availability, and design availability.
  • We may update, modify, or discontinue products when required.

Images and Colors

  • We try to display product colors and details as accurately as possible.
  • Actual colors may vary slightly because of lighting, photography, screen settings, or fabric finish.

Pricing

  • Prices may change without prior notice.
  • The final price shown during checkout will apply to your order.

Cash on Delivery (COD) Conditions

  • COD may be available for selected products and serviceable pin codes within India.
  • COD availability is confirmed at checkout or by the Ladli team.
  • Shipping and handling charges may need to be paid in advance to confirm a COD order.
  • The remaining amount is paid to the courier partner at delivery.

Fraudulent Orders

  • We may review unusual, incomplete, or suspicious orders.
  • We may request additional verification before accepting or dispatching an order.
  • Fraudulent or misleading orders may be held or cancelled.
  • Serious misuse may be reported to the relevant authorities.

Limitation of Liability

  • Ladli By House Of Luxury Clothes is not responsible for indirect or consequential losses from website use.
  • We are not liable for delays caused by third-party services, payment gateways, or courier partners beyond our control.
  • Our responsibility for an order-related concern is limited to the value and terms of that specific order.

Indemnification

You agree to be responsible for any loss, claim, or expense caused by your misuse of the website, breach of these terms, or violation of applicable law.

Governing Law & Jurisdiction

These terms are governed by the laws of India. Any dispute will be handled under the applicable jurisdiction for Opposite Reliance Digital, Arya Nagar Chowk, Ucha Pul Jawalapur, Haridwar unless otherwise required by law.

Contact Us

If you have any questions about these terms, please contact us. We will be happy to clarify before you place an order.

Last updated: May 31, 2026